Absolutely! While most of our work is done with contractors and dealers, we are happy to sell to you as an individual home or business owner.
We do offer discounts for contractors, as well as a discount for purchases made in bulk. Please contact us before placing your order so we can get you the best price possible!
Absolutely! We’ve shipped all across the world, to over 50 countries. We have a special arrangement with UPS for customers in Canada for reduced brokerage rates, but we’re happy to work out shipping details to almost anywhere in the world! (We are, however, subject to restrictions from the U.S. government for certain countries.)
Normally, we will need only one measurement to begin your order: the duct opening (or air flow) size (the actual size of the cut-out in your flooring, wall, cabinet, door or ceiling). Sometimes, however, we will also need the overall size (the size that you want your vent to be, including any lip or rimming around the vent) to fit into your baseboard molding or cabinetry, and sometimes we’ll need the depth of flooring, door or other inset that the vent will be placed into. If you have any questions, feel free to get in contact with us! Remember - measure twice, cut once. We’re happy to help!
We carry a wide variety of woods, including Alder, American Cherry, Ash, Bamboo, Birch, Brazilian Cherry, Cedar, Cumaru, Cypress, Douglas Fir, Heart Pine, Hickory, Ipe, Jatoba, Kempas, Liptis, Mahogany, Maple, Red Oak, Quartersawn, Poplar, Redwood, Spruce, Teak, Walnut, White Oak, White Pine and Yellow Pine. Additionally, we can use your own material in certain circumstances, and we can also special-order the wood that you would like in most cases!
Our vents are sent to you unfinished, unless you specify otherwise. We keep all Minwax® Oil-Based Stains in stock, as well as some Minwax® Water-Based Stains. If you prefer to stain your vent yourself, we’re happy to provide step-by-step instructions! In addition to staining, we can also prime paint or finish your order.
We do our best to keep most sized vents in stock, but please allow up to a week for standard sizes and two weeks for custom sizes to complete your order; please keep in mind that this does not include delivery time.
Unfortunately, we are unable to extend credit terms at this time. As a result, your order must be paid-in-full before we are able to ship to you. In certain rare circumstances, we may be able to discuss separate arrangements on a case-by-case basis. Please contact us to learn more.
We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover) as well as industry-related checks, and PayPal. At this time, we cannot accept personal checks to initiate an order. We apologize for the inconvenience!
We charge your credit card when we receive notice from our production department that your order is nearly ready to ship. While we make every effort to charge your card on the day that we ship your order, there may be issues that hold it for up for a day or two. Feel free to call us at any time to check on the status of your order!