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Last Updated: February 21, 2018

We want you to feel comfortable when placing your order – therefore, we promise that we will exchange or replace any vent that, due to an error on our part, does not fit, breaks within 90 days of your receipt, or is otherwise damaged by freight. However, we cannot guarantee a replacement if there is an error in your order specifications which you have previously approved. After you place your order, you will receive an invoice detailing our exact specifications. If you do not receive this invoice, please contact us. We will assume that the measurements are correct and approved if we do not hear otherwise within three business days. In some cases, we are able to give refunds for our orders. We will not typically grant refunds for custom orders. In the event that we do grant a refund for an order, we will need the vents returned to us in pristine, unmodified condition. We cannot grant refunds of the shipping cost, materials or labor. Depending on the size of your vent, we may charge up to a 10% restocking fee. Please be sure to read your invoice carefully, as our production department builds to the specification on your invoice. We cannot be held responsible for incorrect measurements that were approved.

When you are invoiced, you are billed for our original estimate of shipping costs for UPS Ground service, but can provide a quote for other carriers (including FedEx and USPS) and services (including 2 Day Delivery and Next Day Delivery) upon request. In the event that you change your mind and need a different service such as express, you will be billed for the difference in actual shipping cost. You are responsible for paying this amount before your vents will be shipped. We can change your method of shipping up to two hours before your order is scheduled to be picked up.

We keep your information secure according to the PCI Security Standards Council’s Data Security Standards (PCI DSS). You may instruct us to delete all on-file information regarding you, except for your name and order records. These may be kept for a period of three years for tax, records and bookkeeping purposes.

To request that your information be deleted, please call (800) 232-8353, and ask to speak with our Technology and Records Manager.

We're happy to help! Click here to get in touch. Got questions? Ready to order?
info@americanwoodvents.com (800) 232-8353 | (800) 280-9464 | (855) 966-3836 Fax: (888) 468-0239